Terms & conditions

This is a brief overview of our main terms & conditions of trading but is not exhaustive.

Thank you for visiting our website. By visiting, using and browsing our website, using our services or making bookings via telephone, email, or any other medium you are agreeing to comply with and be bound by the following terms & conditions. If you disagree with any part of these terms and conditions, please leave this page and do not continue to use our website or services.

The terms 'Simpson Transport' or 'Nick Simpson & Sons Ltd' or 'we' or 'us' refers to the website owner whose address and contact details are listed on the 'Contact Us' page of this website. The term 'you' refers to the viewer/user/current reader of our website.

The use of this website is subject to the following terms & conditions:

General terms:

All content of the pages including all offers, etc are subject to change without notice.

This website contains material which is owned by or licensed to us. All of which is subject to our own or our suppliers copyrights. This includes, but is not limited to, the layout, design, general look, appearance, straplines and graphics. Any reproduction or copying is prohibited, in whole or in part, of any material, design or wording included in any part of this website.

Unauthorised use or copying of this website may result in a claim for damages and reporting of a criminal offence.

Your use of this website and any dispute arising out of using this website is subject to the laws of England, Wales, Northern Ireland and Scotland.

Quotations:

All quotations are given in 'good faith' based upon the information supplied by you as being TOTALLY accurate. Any deviations or inaccurate information will render the original quotation void and extra charges may be charged or the delivery aborted.

General delivery conditions:

It is your responsibility to ensure sufficient people/equipment to load/unload are available at both collection and delivery points as our normal services are offered on a single driver, non tail-lift basis. If your goods/items are oversized, too heavy, bulky or awkward for one man to safely lift/handle you will need to book and pay for our two man delivery service. You must receive a confirmation email from our transport office to ensure our two man delivery service or tail-lift vehicle is booked. If the collection/delivery is unsafe or unreasonable for a single driver to handle the delivery may be aborted and you will still have to pay the delivery charge in full. If you require any lifting aids to help in delivery you must stipulate this at the time of booking.

It is your responsibility to book the right sized vehicle for your needs. In the event of a vehicle arriving to collect your goods, only to find your goods will not fit, are not as described, would make the vehicle unsafe in any way, or are dangerous or illegal, etc, then we may refuse to load any said goods and abort the delivery. Under these circumstances you are required to pay any and all delivery charges in full as previously agreed.

Any quotation is for any quantities stated at the time of our agreement. By adding any further quantities onto any vehicle without contacting us you agree to a further surcharge which will be a minimum of 50% of the original quote to a maximum of 100% of the original quote. In the event your unauthorised extra goods can not fit on any vehicle your unauthorised goods will not be transported. We reserve the right to choose not to transport any surplus goods at any time.

It is your responsibility to ensure all goods/items can be collected/delivered in and out of premises safely and without any form of dismantling or alteration due to lack of room in hallways, doorways, passageways, or stairways, etc. Our staff are not qualified to dismantle items/structures and have delivery schedules to keep.

All deliveries are undertaken on a kerbside/doorway/ground floor basis only. Drivers may agree to help you carry items just inside a building to ground floor level only as a matter of courtesy at your request. In these instances you are agreeing it is on a non insured/zero liability basis as far as our staff are concerned. The liability for any damages or injuries caused will rest with you and our staff and company are in no way to be held liable or responsible under any circumstances.

We can not undertake collections or deliveries when only a minor or child is present at either point. It is your responsibility to ensure a responsible adult is present at both collection/delivery points.

If booking a groupage/economy collection/delivery you can not stipulate times or days of delivery. You will need to book our 'same day' service or dedicated vehicle services in order to stipulate delivery times. All economy deliveries offer lower prices based on the fact these deliveries are grouped together on a timetabled/routed basis. Any request for a timed delivery will result in the delivery being automatically upgraded to our dedicated vehicle service and any price or quote altered accordingly for which you will be liable to pay the full upgraded delivery charge.

All cancellations must be made in writing/via email with a minimum notice of the day before the booked collection day, with a minimum of 8 hours notice. Failure to give adequate notice will result in a minimum charge of 50% of the original delivery cost/quote.

Any damage caused to our vehicles/property/persons by yourself or any other of your representatives at collection/delivery points will be your responsibility. Especially whereby you have failed to make proper provision for loading/unloading or generally mismanaged any site. All roadways and access points must be safe and legal to use and not put any of our vehicles, equipment, or staff members at risk in any way. All health and safety laws/rules must be met in full before drivers will conduct deliveries. We will hold you responsible for any conditions falling outside of the relevant laws/rules that may put any of our employees or agents, associates, etc, in danger in any way.

Please also read the details on our 'insurance' page. These details also form part of our terms and conditions.

Complaints Procedure:

If you wish to make a complaint about our company or any of its employees, sub contractors or other associates please follow the following procedure.

In the unlikely event of receiving a complaint we will always endeavour to deal with it promptly and fairly. In the interests of security we may file/record any communications with complainants, subject to prevailing laws.

All complaints must be made in writing with the fullest details and sent by registered post to:

FAO: Nick Simpson (Director)

Nick Simpson & Sons Ltd,

Brentwood,

Barrys Lane,

Scarborough,

YO12 4HA

General complaints must be received (in writing) within 3 days of incident.

You must include full contact details and a full statement of the facts as we can not consider 'anonymous' complaints. Any investigation will then be completed by a senior manager or director.

Goods in transit insurance claims procedure:

You must notify us of any damaged goods claim immediately by telephoning 01723 378051 at which time we will forward you an insurance claim form. Please ensure claim form requests are advised by telephone within 24 hours of delivery.

Once received please complete your claim form and include a full statement of the facts surrounding the damage concerned. Return the form to us at the address listed above within 14 days along with any repair estimates. The form will then be appraised and forwarded to our insurers for investigation. The company may, at its discretion, issue a 'goodwill' payment for repairs to avoid you waiting for an insurance decision. This does not indicate any admission or acceptance of liability on the company's behalf, but is purely a goodwill gesture made at our discretion, and we reserve the right to revoke any such offer at any time.

Please note: Goods in transit insurance does not cover your goods for damage when in your possession, inside your premises, or being carried by yourself or your representative(s). All deliveries are conducted on a 'kerbside' basis as listed in general delivery conditions above. The driver will require you to sign a delivery note as 'proof of delivery' (pod) at the time of goods delivery. You must check the condition of your goods before signing the delivery note as once signed the 'pod' acts as our proof the delivery was left in good condition, relevant to its collection condition. We are not responsible for the condition of any second hand goods in relation to condition. Any discrepancies between the condition or quantity of items of any goods purchased and any description given by the seller or third party is not our responsibility and any/all delivery fees are still payable.

If sending 'loose' items, components, dismantled products, etc, you must box or package smaller items accordingly and provide a full shipping list/delivery note listing the total quantity of packages or pieces. We will not be responsible for discrepancies in quantities whereby a shipping list or detailed delivery note has not been supplied and checked on collection.

We do not offer insurance cover on the 'condition of items' as far as pre-used/second hand goods are concerned. The 'working condition' of goods bought second hand on internet sites can't be verified by us on collection and therefore are not insured. For example if we collect an item of furniture and during transit we smash it to pieces, then we will accept responsibility. If however it has one or two more scratches than described by the 'seller' we will not accept liability as sellers descriptions are not always entirely accurate.

Please do not sign delivery note as received in good condition if goods are damaged. Damaged goods must be available for collection/inspection at the time of claiming, as we or our insurers may require to inspect any goods either on or off site during any appraisal/investigation.

Please note: It is your responsibility to gain any repair estimates from an approved source (ie: original manufacturer, approved repairer, etc) as part of any claim.

Please ensure that any and all details on any claim forms, etc, are factual to help aid a speedy resolution to your claim. Any claim that is potentially fraudulent may be reported to the police.

If your delivery was booked with another courier or haulier who has subsequently sub contracted the delivery to us to do on their behalf you will initially need to file any claim with them as your main contractor, as you have contracted with them under their own terms and conditions. They can then in turn claim from us.

We operate under our own terms & conditions as listed on this page and are not subject to any other hauliers/companies/couriers/businesses terms & conditions.

If you are unsure of any details listed here please feel free to ring us for clarification. It is our intent to inform not confuse and we would be pleased to elaborate on any of this information and guide you through it.
Please call 01723 378051 for assistance.

Our terms and conditions will be updated regularly please ensure you read them thoroughly before entering into any agreement/contract with us, as we reserve the right to alter, add or remove any details/information from our terms and conditions of trading at any time, without notice.